FAQ

Q: WHAT CREDIT CARDS DO YOU ACCEPT?

A: We accept the following credit cards: Visa, Mastercard and Discover.

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: You will receive an order confirmation once your order has been successfully transmitted. You will receive a separate e-mail once your order has been shipped. This e-mail will include your tracking and transit information. You can always check the status of your order by signing into your account and then selecting the option order status/history. This screen will let you know if your order has been fulfilled, shipped, or if it is being held.

Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

A: Purchased items will be shipped within 5 business days of the order, although most will be within 1 to 3 business days. Please allow up to 2 weeks for the transit time of your merchandise. If you still have not received your purchase after 3 weeks, please notify info@postacartel.com POSTAâ„¢ is not responsible for any lost, stolen or damaged shipments.

Q: ARE THERE ADDITIONAL FEES FOR CUSTOMS?

A: Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. POSTA Designs cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.

Q: DO YOU CHARGE FOR SHIPPING, HANDLING, AND TAX?

A: All prices include charges for shipping and handling or taxes, if delivered to customers within Canada. For customers outside of Canada, additional charges may apply depending on location. Please email info@postacartel.com for additional information.

Q: WHAT IS YOUR RETURN POLICY?

A: Returns and exchanges are accepted on merchandise within 14 days of receipt for domestic orders and 21 days for international orders. Returned items must HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Damages to or omission of tags from your return/exchange may result in a fee. Please complete the return/exchange form and include it with your package. NOTE: Shipping and handling and customs charges are non-refundable. PLEASE NOTE Sale items 25% off or more are FINAL SALE.

Q: HOW DOES THE RETURN AND/OR EXCHANGE PROCESS WORK?

A: To return an item, securely pack and seal the return merchandise and include your original receipt in the return package. If the item is an exchange, please specify on the original receipt what you are exchanging the item for (include style number). Send back the merchandise to us using an insured service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves).

Please send your return and/or exchange to the address given to you in response to your email return and/or exchange request.

Email: INFO@POSTACARTEL.COM. Once received, we will notify you via phone or email that we’ve received your package and take further steps to process your return/exchange.

Q: HOW DO I PLACE AN ORDER?

A: Placing an order could not be easier. Simply click on the item you wish to buy, select the size or color required and click ’Add to Bag’. These items will then be forwarded to your shopping cart. You can click on ’View Cart’ at any time to see what you have added. When finished simply click ’Checkout’ to begin the checkout process. Please note you will need your credit or debit card details, including the billing address (the address to where the card bills and statements are sent) ready to process the payment.

Q: I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESS. WHAT'S GOING ON?

A: If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos.

Q: MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?

A: Please ensure you have entered all of your details exactly as they appear on your card. One small typing mistake may be the cause of your problem. You also need to make sure that your billing address (where your statements are sent) is correct, as this will be used to validate your details. If however you are sure your details are correct but you are still having troubles, please e-mail us and we will look straight into this for you.

Q: I NEED TO CHANGE SOMETHING ON MY ORDER OR ADD AN ITEM. HOW CAN I DO THAT?

A: If we haven’t yet shipped the order then it may be possible to amend it. To change your order please e-mail us with your order number and details of the amendment(s) you require alternatively you can email us at info@postacartel.com. We will reply to your e-mail to confirm if the amendment has been possible. Unfortunately, if your order has been shipped it won’t be possible to amend it.

Q: WHERE IS MY ORDER CONFIRMATION?

A: As soon as you place an order, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder or double check you entered your address properly. You will receive a separate email once your order is shipped, upon which we will provide you with your tracking and transit details.

Q: MY ORDER CONTAINS A FAULTY OR IN CORRECT ITEM.

A: If the item you received is not what you originally ordered or is faulty, please e-mail us giving us your name, address and your order number, and lets us know if you require a refund or a replacement. We will then advise on how to proceed with the return.

Q: WHAT CREDIT CARDS DO YOU ACCEPT?

A: We accept the following credit cards: Visa, Mastercard and Discover.

Q: HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

A: Once we have received your package, your return will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.

Q: WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

A: POSTA Designs cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from POSTA, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to POSTA. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Q: CAN I PICK MY ORDER UP FROM THE STUDIO?

A: Unfortunately it is not possible to collect orders from our studio.

Q: DO YOU WHOLESALE?

A: Yes we do. Please contact us at info@postacartel.com for all wholesale inquiries.

Q: I STILL HAVE SOME UNANSWERED QUESTIONS, WHO DO I CONTACT?

A: Please contact info@postacartel.com